Such fun to drive yourself. Great hosts and lovely cup of tea and biscuits at the stop - and lots dad jokes to entertain you

  Good times - We had an amazing time, super friendly staff, great views and fun activites, would definitely recommend for the whole family

  Well worth it! - We had a great time on the tour - Pete was a fantastic guide, who had banter for young and old! Loved the scenery and the bush cafe cuppa. Oh... read more and the surprise guest......! Thanks again, we had an awesome time

  I booked a trip with friends. Had to change booking once which was easy to do. Then everything changed with our trip and I had to cancel booking. Rang Paul... read more to advise of this and thought there would be no problems as on the website it states full refund within 48 hours of booking,. mine was a week away. Paul responded with I wont be refunding you the GST as I have to pay GST on your booking, I explained to him he ill get his GST back when he generates a credit note in his accounting system when he refunds the booking. He told me then if i wanted a full refund go to the company who sold him the software for his website, to which I replied they have nothing to do with it.
He then said well I will refund you 80%, why I asked, he replied its that or nothing.
I txt him my bank details as requested to which he continued to argue the refund and how much he would be crediting into my account. He was argumentative and rude, obnoxious and a poor excuse for customer service. I finally received my refund less the GST amount he kept which I am still pursuing. I would never book with this company again and Whakatane Information website should remove him from their recommendations as he is nothing but a disgrace to New Zealand Customer Service

  We really enjoyed this experience. So unique and well run. The chook run and cuppa with bickies was a nice touch. Highly recommend.